At AG925 Jewellery, customer satisfaction is at the heart of everything we do. Each piece of our handcrafted 925 sterling silver jewellery is created with care and quality. If you are not fully satisfied with your purchase for any reason, we offer a clear and transparent 30-day return and refund policy.
Eligibility for Returns
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Return Window: You may request a return within 30 days of receiving your order.
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Condition: Items should be returned in their original packaging along with any tags, certificates, or accessories included.
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Customized Items: Even customized or made-to-order jewellery can be returned within 30 days.
How to Start a Return
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Contact Us: Email our support team at support@ag925jewellery.com within 30 days of delivery, including your order number.
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Approval: Our Quality Control (QC) team will confirm your return request and provide you with return instructions.
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Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
Refunds
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Inspection: Once we receive your return, our QC team will confirm receipt.
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Processing: Refunds are issued to your original payment method within 3 business days.
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Scope: Refunds include the full product price. Shipping and payment gateway charges (if any) are non-refundable.
Contact Us
If you have questions about this policy, contact us at:
📧 support@ag925jewellery.com
🌐 www.ag925jewellery.com